3.1. Ordering Process

• Orders can be placed directly in our store or through our online platform.
• After placing an order, you will receive a confirmation email or message with details of your purchase. If you do not receive confirmation, please contact us promptly.

3.2. Payment Options

We accept payments via:

• Credit or debit cards
• Bank transfer
• Cash on delivery (COD)

3.3. Pricing and Tax

We accept payments via:

• All prices listed include Japanese consumption tax
• Any additional delivery or return charges will be clearly communicated during the checkout process or when applicable.

4.1. Delivery Charges

• Orders over 10,000 yen qualify for free delivery (excluding Okinawa, where free delivery is unavailable).
• A standard delivery fee of 1,200 yen applies to orders under 10,000 yen.

4.2. Delivery Responsibilities

• It is your responsibility to ensure that the delivery address provided is correct and complete.
• If the delivery address is incorrect, additional charges may apply, as outlined in our Refund Policy

4.3. Delivery Timeframe

• We aim to deliver orders as quickly as possible. However, delivery times may vary due to external factors such as weather, holidays, or courier delays

5.1. Cancellation Policy

• Orders may be canceled without charge if they are still being processed.
• If the order has already been shipped, cancellations will be subject to delivery and return shipping fees, as outlined in our Refund Policy.

5.2. Return Policy

• Returns are accepted for damaged or incorrect items. All return requests must be made within 48 hours of receiving the order. Please refer to our Refund Policyfor detailed terms.
• If the delivery address is incorrect, additional charges may apply, as outlined in our Refund Policy

7.1. Account and Privacy

• Customers are responsible for maintaining the security of their online account information.
• Please notify us immediately if you suspect unauthorized access to your account

7.2. Compliance with Japanese Law

• By using our services, you agree to comply with all applicable Japanese laws and regulations, including those related to e-commerce and consumer rights.

9.1. Service Disruptions

• Gunma Halal Food is not liable for delays or disruptions caused by external factors beyond our control, such as natural disasters, courier strikes, or technical issues

9.2. Product Use

• Products sold by Gunma Halal Food are intended for personal use only. We are not responsible for misuse, allergic reactions, or health issues arising from product consumption or application.